Last updated: March 2026

Thank you for shopping with Solid Herbs. We want our customers to have a smooth and satisfying shopping experience. This Refund and Returns Policy explains the conditions under which returns and refunds may be accepted.

1. Return Eligibility

Products may be eligible for return if:

• The product was damaged during delivery

• The wrong item was delivered

• The product has a manufacturing defect

To be eligible for a return:

• The item must be unused and in its original packaging

• The return request must be made within 7 days of delivery

• Proof of purchase or order confirmation must be provided

2. Non-Returnable Items

For safety and hygiene reasons, certain products cannot be returned, including:

• Opened or used herbal products

• Items without original packaging

• Products returned after the allowed return period

• Products damaged due to customer misuse

3. Return Process

To initiate a return, please contact our support team with the following details:

• Order number

• Product name

• Reason for return

• Photos of the product (if damaged or incorrect)

Once your request is reviewed and approved, we will provide further instructions for the return process.

4. Refunds

Once we receive and inspect the returned item:

• You will be notified of the approval or rejection of your refund.

• If approved, the refund will be processed to your original payment method.

Refund processing times may vary depending on your payment provider.

5. Replacement

In certain cases, instead of a refund we may offer:

• Product replacement

• Store credit

• Exchange for another product

This will depend on product availability and the nature of the issue.

6. Shipping Costs

Shipping charges are generally non-refundable.

If a return is approved due to a damaged or incorrect product, the return shipping cost may be covered by Solid Herbs.

7. Order Cancellation

Orders may be cancelled before they are shipped.
Once an order has been dispatched, cancellation may not be possible.

8. Contact Us

If you have any questions regarding refunds or returns, please contact us:

Email: support@solidherbs.com
Website: https://solidherbs.com/